Online account security – don’t share your details

Online account security – don’t share your details
Operators reminded to properly manage user accounts and keep licence details secure
Did you know that each user of the Vehicle Operator Licensing (VOL) system should have their own unique log in details?
Recent checks show that up to 46% of organisations have only one registered VOL user account to manage multi vehicle licences.
This means that usernames and passwords are being shared when they shouldn’t be.
Keeping on top of your account access is really important.
To help, we’ve made a list of the simple steps you should follow to protect your online account:
• when you give a new user access, always add them as an additional user (via the “manage users” option on the black tool bar at the top of the log in screen)
• always ensure that each new user knows the importance of keeping their username and password secure
• when someone with access to VOL leaves your employment organisation, ensure their user account is deleted from the system
• take into account the size of your fleet and be practical with the number of users required to manage this
• it’s always good practice to have more than one user registered – this means the system can still be accessed to make changes during periods of annual leave/illness or if a single user leaves your employment
• ensure accounts are managed correctly and updated quickly so that users never feel required to share their details to keep your fleet moving
Proper account management is essential to protect your online security.
Review your user access today by logging into your licence record.